Customer Testimonials

Shawn from the Gettel Lakewood service depart is a credit to the term customer service.. He has constantly gone out of his way to ensure my vehicle is serviced properly and in z timely manner and his approach to Me as a Gettel customer is top notch . Please take the time to recognize his performance… I am typing this in a hotel room at 10 pm to show you how important his efforts were to me

I had an amazing experience at Toyota of Lakewood I wanna thank Fernanda the sales person that help me get my beautiful 2026 Toyota Camry. If I could give her 10 stars I would she did an amazing job! Got straight to the point no back and fourth I definitely recommend her if your looking to buy a vehicle. Thank you.

Our Salesman was courteous and helpful during the process

Pleasant, Knowledgeable, Professional staff from the walk in the door. Would do it again.

Richie was very patient he deserves all the stars!

Extremely caring and helpful! Could not have been an easier process!

Super helpful salesperson.

I was in the market for my first truck, a 3rd-generation Tacoma, and my first stop was Gettel Toyota of Lakewood. I met Ken when I walked in and went for a test drive. That first Tacoma had a chip in the windshield right in front of the driver, which was an immediate turnoff, and it also seemed to have a rough idle, so I passed. I then went to Gettel Toyota of Bradenton and, unfortunately, had a pretty painful experience. I dealt with the sales rep and about 10 different people coming over trying to negotiate a deal. That truck ... Read More

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Google - Aug 8, 2026

I was in the market for my first truck, a 3rd-generation Tacoma, and my first stop was Gettel Toyota of Lakewood. I met Ken when I walked in and went for a test drive. That first Tacoma had a chip in the windshield right in front of the driver, which was an immediate turnoff, and it also seemed to have a rough idle, so I passed. I then went to Gettel Toyota of Bradenton and, unfortunately, had a pretty painful experience. I dealt with the sales rep and about 10 different people coming over trying to negotiate a deal. That truck was a TRD Pro, same year, and similar mileage; and they were at $39,000 OTD. We couldn't agree on the numbers (I wanted $38 OTD), so I left. The next day, I saw another Tacoma at Lakewood that I hadn't noticed when I stopped by the first time, so I went back and test drove it with Ken. This one checked all the boxes for me, however it was an SR5 trim and the dealership wanted $39,000 OTD. Having just looked at a same-year TRD Pro with similar mileage for roughly the same money, there was no way I was going to entertain $39K for the SR5. It had only been on Lakewood's lot for six days, so I understood they weren't going to be desperate to move it yet. I told the manager John that if they could do $37,500 OTD, I'd buy it that day. They weren't willing to budge, so I thanked them and left. Over the next few weeks, I kept searching for exactly what I wanted: a one-owner, Toyota-certified, no-accident, low-mileage, V6, RWD Tacoma. There really wasn't anything comparable in the area. Thankfully, the one at Lakewood didn't sell. Every week I watched the price come down... and down... and down. Before I knew it, the same truck that was $39K OTD was now $36K OTD. I was a little surprised nobody contacted me as the price dropped below the offer I'd already made, but that ended up working out even better for me! By that time, the truck had been on the lot for 31 days, I contacted the dealership through the website chatbot and offered $35K OTD. The manager Javon told me they couldn't do it, so I figured I'd give it one last shot and went in the following day. We ended up making the deal at $35,500 out the door. So in the end, being patient saved me $2,000 compared with the $37,500 OTD offer I had originally been ready to buy it for. Sometimes being willing to walk away really does pay off. Bebe helped me with the purchase that day since Ken wasn't there, and she was very nice to deal with. I was happy with the customer service she provided, and once we agreed on the number, the rest of the process was easy. The finance manager was great as well. Unfortunately, I can't remember his name, but there was absolutely no pressure. I already had financing lined up through my credit union and wasn't interested in purchasing any extras. He respected that, didn't turn it into a drawn-out sales pitch, and I was in and out of finance in probably 15 minutes. I really appreciated that. One other tip for anyone trading in a vehicle: I went to CarMax beforehand so I knew exactly what I could get for my trade. CarMax offered me double what Gettel offered, so it wasn't worth bothering to negotiate any higher at that point, so I completed the Tacoma purchase without the trade and went back to CarMax afterward. Selling it there was incredibly easy and took about an hour from start to finish. All in all, everything worked out and I'm happy with the Tacoma. For anyone shopping for a used vehicle, another resource I'd recommend is the website (visor.vin). I found it really useful for researching vehicles, pricing, inventory history, and comparable listings. It's also the vehicle-data resource used by Delivrd, the car-negotiation company. Just wanted to share my experience for anyone shopping in the area. Thanks again to everyone at Gettel Lakewood and I suppose I owe you a small thank-you for turning down my original offer! 🙂

Richard was a great sales man. Very accommodating and patient.

Had the best experience thank you Richie

Professional, satisfied with service, deal and Trent my salesman. Second Toyota in 2 years from dealership. Neal

Best sales experience I’ve ever had. Oleksandr was forthcoming and very efficient, most of what I needed was handled over the phone . Tim made pricing easy and Matt handled the finance portion flawlessly with attention to my personal needs. Thanks for making my first Toyota purchase an A+ experience!!!!

Great experience! Youssef was such a pleasure to work with and would highly recommend buying a car from him! He was patient and helpful in every way! My daughter loves her new-to-her car!!

Was able to get a good deal on one of their trades through Manheim Auction. It loves its new home in Kansas. Thank you!

Excellent customer service from our salesman Mo and the entire Gettel Toyota of Lakewood team! Mo was extremely patient and attentive to our needs! Highly recommend!

Richie was great throughout the whole sales process from start to finish, very patient guy!

I recently purchased a used 2021 Tacoma from Gettel Toyota and was very pleased with the experience and outcome. Alex in sales was the best. He was extremely knowledgeable, helpful, polite, and as far as I have ascertained, honest. Wow, right!?!? Those are hard qualities to find in anyone today, much less car salesmen. I enjoyed talking to him a great deal. He was very responsive to my repeated inquiries and did everything to accommodate my schedule. The exceptional service he provided earned my business and will motivate me to return in the future. I am not sure I have her ... Read More

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Google - Jul 31, 2026

I recently purchased a used 2021 Tacoma from Gettel Toyota and was very pleased with the experience and outcome. Alex in sales was the best. He was extremely knowledgeable, helpful, polite, and as far as I have ascertained, honest. Wow, right!?!? Those are hard qualities to find in anyone today, much less car salesmen. I enjoyed talking to him a great deal. He was very responsive to my repeated inquiries and did everything to accommodate my schedule. The exceptional service he provided earned my business and will motivate me to return in the future. I am not sure I have her name correct, but Kate (I think) in finance was also super helpful. She walked me through all my warranty options in a clear and easily comprehensible manner. She was very friendly and made the paperwork a pleasure to complete. I kept them both in the office late during the middle of the week, but you would never have known from their performance. They are both a credit to your business and car sales generally. I didn’t not interact with management, but overall Gettel Toyota of Bradenton appears to be an exemplary car dealership. I think Toyota sets a slightly higher bar for quality craftsmanship and service, so I sincerely appreciated the reaffirmation. Thanks Gettel!

Went into Gettle Toyota Lakewood to look at vehicles. Saw a beautiful 4Runner. Was approached by Richie Louissaint sales and leasing consultant. Extremely friendly professional courteous, and ended up selling me the 4Runner. I couldn't help notice how friendly everybody was. The managers introduced themselves. Alex Batch in finance was also terrific. Together they made everything possible for me to make my purchase. love my new vehicle, and am very happy. Definitely recommend Richie anybody looking to purchase a Toyota

The sales associate Mito was very knowledgeable about the vehicle. He was able to answer all my questions. The whole process went so smoothly.Brittny, in Finance was was very polite and thorough. The whole experience was excellent.

Richie was great, very professional, and polite! Very informative as well

Everyone did an amazing job particularly Dominic Turner. He was very informative and always kept his promise.

Felt rushed and never really explained anything and the price I wanted to pay was changed to more money.

Gettel of Lakewood has been a pleasure to work with when buying a car.

Great experience from the beginning to the end of the buying process. Much quicker and easier than the previous typical dealership experience. Got a fair value on my trade in, good price for the new truck and was out of the door in less than three hours. Mo was our sales person, pleasant, professional and easy to work with. Will definitely be back when looking for another vehicle.

Great service!

Kassidy Low our salesperson was fantastic! Very customer driven. Love the Rav 4

Gettel Toyota of Lakewood was great to work with! Highly recommend Richie! He will not pressure you into anything! Richie helped us find the car we were looking for and then delivered! No hassle from start to finish! Unlike many other salesman or dealerships. If you are looking for a Toyota give Toyota of Lakewood a try!

The oil change and tire rotation was done in a timely manner and the service rep was helpful.

Great experience buying the new grand highlander with Richie!

Had a great experience and looking forward to enjoying my new ride!

Excellent service every time! Even though it’s a Toyota dealership, we bring our Lexus here because the service is outstanding. The staff is professional, honest, and always takes great care of our car. If the service takes more than two hours, they even provide an Uber ride, which is incredibly convenient. My husband and I have been here several times, and we keep coming back. Highly recommend!

I want to thank Gettel Toyota of Lakewood for their incredible support and outstanding team. From the moment you walk in, you’re treated with professionalism and respect. What impressed me most is their support of the Richie Bello Institute, a nonprofit organization dedicated to training, recruiting, and placing veterans into meaningful careers in the automotive industry. Their commitment to giving back and investing in those who have served our country speaks volumes about their values. Thank you, Gettel Toyota of Lakewood, for supporting our mission and helping us create opportunities for our nation’s veterans. Your partnership truly makes ... Read More

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Google - Jul 15, 2026

I want to thank Gettel Toyota of Lakewood for their incredible support and outstanding team. From the moment you walk in, you’re treated with professionalism and respect. What impressed me most is their support of the Richie Bello Institute, a nonprofit organization dedicated to training, recruiting, and placing veterans into meaningful careers in the automotive industry. Their commitment to giving back and investing in those who have served our country speaks volumes about their values. Thank you, Gettel Toyota of Lakewood, for supporting our mission and helping us create opportunities for our nation’s veterans. Your partnership truly makes a difference.

I honestly can’t say enough good things about my experience at Gettel Toyota Lakewood Ranch. Buying a car can be stressful, but the team made the entire process smooth, straightforward, and enjoyable from start to finish. A huge thank you to Sam Hassan and Kimo Helal. These two went above and beyond for us. They were patient, honest, never made us feel pressured, and genuinely cared about helping us instead of just making a sale. They took the time to answer every question, worked hard to make everything come together, and made us feel valued throughout the entire process. ... Read More

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Google - Jul 11, 2026

I honestly can’t say enough good things about my experience at Gettel Toyota Lakewood Ranch. Buying a car can be stressful, but the team made the entire process smooth, straightforward, and enjoyable from start to finish. A huge thank you to Sam Hassan and Kimo Helal. These two went above and beyond for us. They were patient, honest, never made us feel pressured, and genuinely cared about helping us instead of just making a sale. They took the time to answer every question, worked hard to make everything come together, and made us feel valued throughout the entire process. Customer service like this is hard to find these days, and they absolutely exceeded our expectations. We’re beyond happy with our purchase and incredibly grateful for everything they did. If you’re looking for a vehicle, do yourself a favor and ask for Sam or Kimo. You won’t regret it. Highly recommend!

Chris the product specialist was absolutely amazing from the start to the end. Very friendly and informative.

Richie Louissaint was amazing! He did not push a sale, but effectively facilitated a smooth process for us! He has a patient manner, great people skills and is extremely knowledgeable about the product! I will recommend him to all my family and friends! Thank you Richie!

Found my Grand Highlander via the internet and worked the deal over text. Staff was polite, professional and forthright with info.Great communication and no games. Super helpful at pickup. Very enjoyable experience.

Richie is the best. Happy customer!

Richie and Britany were great and really helped me pick out and purchase my first car.

Great service and sales. Richie was great

I was comfortable dealing with our salesman.

Revised 07/08/26 - I had the general manager of Gettel Toyota of Lakewood contact me and ask what they can do to remedy my situation and put me in contact with Evan in service which has gone above and beyond to make me happy and fix what was wrong with the truck! That is why I've adjusted my review accordingly. Thanks Toyota of Lakewood! I've never in my entire life purchased a vehicle from a dealership that doesnt call you back. One of my first mistakes was purchasing a used Ford from a Toyota dealership. I purchased a extended ... Read More

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Google - Jun 27, 2026

Revised 07/08/26 - I had the general manager of Gettel Toyota of Lakewood contact me and ask what they can do to remedy my situation and put me in contact with Evan in service which has gone above and beyond to make me happy and fix what was wrong with the truck! That is why I've adjusted my review accordingly. Thanks Toyota of Lakewood! I've never in my entire life purchased a vehicle from a dealership that doesnt call you back. One of my first mistakes was purchasing a used Ford from a Toyota dealership. I purchased a extended warranty from Toyota on this truck and my local Ford won't service it because it is lifted. So I contacted Toyota of Lakewood now 6 times and can't get ANYBODY to call me back. Literally the worst after purchase experience I've ever had. Heck they even got me for the several thousand dollar Toyota Care Service even though its a Ford when I purchased this vehicle from them. I have had nothing but problems since I bought this truck from them and I can't even get them to call me back. It's so sad that I paid so much for a vehicle and they just dont care that I've had issues from the very beginning.

Nice wonderful experience, upfront pricing and a very smooth transaction. Staff was wonderful to work with ! Finance department took care of finding me the best financing option.

Chris was a great help in finding the perfect car for myself with a reasonable price

Great service.

READ THIS AND THEN DECIDE IF THIS IS THE KIND OF DEALERSHIP YOU WANT TO DO BUSINESS WITH. You might have already heard of how shady car salespeople are or how difficult and time consuming buying a car can be. Well let me be the first to say that I’m not an easy customer and I was the one who made the process a lot more complicated than it needed to be. My salesperson, Sam Hassan, was exceptional from start to finish. Knowledgeable, patient, professional, hardworking, and transparent. The way he took care of me throughout the process speaks ... Read More

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Google - Jun 19, 2026

READ THIS AND THEN DECIDE IF THIS IS THE KIND OF DEALERSHIP YOU WANT TO DO BUSINESS WITH. You might have already heard of how shady car salespeople are or how difficult and time consuming buying a car can be. Well let me be the first to say that I’m not an easy customer and I was the one who made the process a lot more complicated than it needed to be. My salesperson, Sam Hassan, was exceptional from start to finish. Knowledgeable, patient, professional, hardworking, and transparent. The way he took care of me throughout the process speaks volumes about his character. If that’s the kind of influence he has as a salesperson, I can only imagine the impact he’d have in a leadership role. As far as management, once it came time to finalize everything, Alex made the final paperwork portion of the transaction honestly enjoyable. I had the opportunity to meet Kimo, the GM, who helped bring everything together. Everyone I interacted with made it clear they were willing to go the extra mile. If you’re undecided about what vehicle to buy, get a Toyota. If you’re wondering where to buy it from, go to Gettel Toyota Lakewood off State Road 64. And if you’re still unsure who to work with, ask for Sam. He earned my business, my trust, and this review. Thank you, Sam, Alex, and Kimo, for making what has been a difficult process to such a positive experience. I’ll gladly recommend you to friends, family, and anyone looking for a dealership that genuinely takes care of its customers.

Love love love.

Maricela and Roxanna are absolutely amazing. Great customer service, they will take care of you. Helped me purchase a brand new 2026 Toyota Camry hassle free!

Mo was great at setting up my messages on my new 4Runner. Very thorough and very nice guy. Thank you.

Great service from Joe Brewer. I LOVE the Camry!

(Translated by Google) Good service, excellent businesses, and cars in very good condition. (Original) Buen trato excelentes negocios y carros en muy buenas condiciones.

Eventhough we didn't find the truck we wanted. Trent helped us. He was great! He greeted us with a friendly smile and was really patient. I wish we could've found something. If, we go back, we will definitely ask for him.

The entire team at Toyota of Lakewood was amazing. Made trading and buying an easy process. I an annoying buyer, and they were accommodating and worked hard to make a deal happen. Artem was who handled sale with me, and everyone in finance was a pleasure as well! This is now officially my 5th car with Toyota and I know I’ll return when it’s time again:) thanks guys!

Michael Benton was absolutely AMAZING. We voiced all the features we wanted in our new minivan and he tailored our needs to find our new van. After only 15 minutes of negotiating he had the monthly price and downpayment to exactly what we wanted. Highly recommended coming to see him if you need anything car related. His personality is warm and welcoming and made this process phenomenal.

Was ready to buy a new tacoma and went in to get an appraisal for my trade in. They came back with $4000 UNDER Kelley Blue Book value! They claimed they thought i just wanted to sell it. I was confident that they would be the dealership that I would love but boy was I wrong! After a couple days went by they called and I addressed my concerns, they apologized and said they would find out what happened. Sure enough, never heard back from them! I went to Sarasota Ford and they gave me the full value of my trade ... Read More

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Google - Jun 4, 2026

Was ready to buy a new tacoma and went in to get an appraisal for my trade in. They came back with $4000 UNDER Kelley Blue Book value! They claimed they thought i just wanted to sell it. I was confident that they would be the dealership that I would love but boy was I wrong! After a couple days went by they called and I addressed my concerns, they apologized and said they would find out what happened. Sure enough, never heard back from them! I went to Sarasota Ford and they gave me the full value of my trade in and guess what! I walked out with a new truck the same day! Sorry Gettel Toyota, you snooze you lose. Good luck in your future endeavors! You dont deserve 1 star but try bettering your operations. Based off your response, I've decided to change my review to 3 stars.

Sam and Chris were amazing very professional went above and beyond to put the deal together 100% recommend

Nikki and Gonzalo were the absolute best in helping me find a new vehicle, which I’ve been stressin over but they made the process smooth, fixed any issues that came up, and got me a deal that works for my household. Super appreciate you both!! U rok!!

Dominic made the whole buying experience flawless. Very positive and easy process. I love my new car

My Experience at Gettel Toyota of Lakewood has to be the best experience ive ever had at a xar dealership. MATT WYATT was my salesman he is the epitome of a non-pressure Salesman. I was in and out within 2 and 1/2 hours with a new truck. Brittany the finance Mgr that day, was transparent explaining what I was purchasing. Definitely the best experience I've ever had purchasing a vehicle!!! I Highly recommend the Duo Of Matt and Brittany to take care of all your needs.

Fantastic Awesome Customer Experience!! Staff is highly experienced and handled this deal with the utmost skill and professionalism. Well worth the 170 miles I traveled to come to this dealership…Would refer them to others as well. Very happy with my vehicle …

Joseph was the best if you’re looking for a car I recommend asking for him!!

I had a great experience at this dealership, Dominic did a great job educating me on my car and we negotiated a great price. Definitely come here to buy your car.

Mark was great -

I had an amazing experience working with Fernanda Estanislao at Toyota while getting my new Toyota Crown. She was incredibly patient, explained everything clearly, and made the whole process feel easy and stress-free. I really appreciated how comfortable she made me feel when voicing concerns or asking questions. Unlike a lot of sales reps, she was never pushy and was always direct and honest with me throughout the process. Her professionalism and transparency made a huge difference, and I’m extremely happy with both the service and my new car. Highly recommend asking for Fernanda if you’re looking for ... Read More

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Google - May 22, 2026

I had an amazing experience working with Fernanda Estanislao at Toyota while getting my new Toyota Crown. She was incredibly patient, explained everything clearly, and made the whole process feel easy and stress-free. I really appreciated how comfortable she made me feel when voicing concerns or asking questions. Unlike a lot of sales reps, she was never pushy and was always direct and honest with me throughout the process. Her professionalism and transparency made a huge difference, and I’m extremely happy with both the service and my new car. Highly recommend asking for Fernanda if you’re looking for someone who genuinely cares about helping you!

Paulo helped me get just what I wanted at the price point I set. Glad to purchase again from Gettel.

(Translated by Google) Excellent (Original) Excelente

My sales man work his butt off for me to get my dream truck. Thank you Alex!

Michelle was fantastic, provided all the information I was requiring. Got me the car I wanted! Would highly recommend her to anyone that’s looking to trade in their vehicle!

Our experience with your company has been outstanding, thanks to Ken, our exceptional sales representative. His incredible helpfulness, politeness, and seamless facilitation of the process have left us impressed. We're grateful for the excellent care and support you've provided, and we're thrilled to be driving our new vehicle. Thank you. Mr.Mrs Harvey

Easiest experience we've ever had! They're doing it right! Our salesperson worked a great deal! Highly recommend!

Fernanda was very professional and treated me with courtesy and patience. She was very good to deal with.

We have been searching for a Tacoma extended cab for many months. Working with Nico and Alex was a simple and satisfying process. Even though we were there until late in the evening, we felt valued and not a burden to them. We look forward to using this location as our service for our "new to us" Tacoma. Thank you!

(Translated by Google) Excellent service and attention! (Original) Excelente servicio y atención !

Salesman Chris was very responsive and helpful. Dealership very nice to work with.

First and foremost I want to thank Alex B. You helped me in the past with my Son getting his Car and now me. You gave me an amazing sales person that heard me out and thank you Fernanda for getting me into the beautiful SUV that is now mine. I will definitely recommend any of my friends or family go to both of y’all because I know they will be taking care of.

Fernanda was amazing and was so helpful and kind! As a first time car shopper she was so respectful and made time for me! I highly recommend going to her for your next car❤️

Wonderful experience. Yousef was amazing; very professional and at the same time so very personable and friendly. This is more than just a job for him; he is so passionate about the service he gives.

The COPO Crown I drove there to inspect was sold prior to my arrival. People were helpful. But I was still disappointed to hear about the sale

I was with a friend of mine searching for a new vehicle for her. Kassidy Low was our sales person, and let me say she was amazing. We got a 2026 RAV4 Hybrid for my friend and they bent over backwards to make sure she was happy with the numbers. It was her first new vehicle purchase and Kassidy and crew made it a painless process. We had gone to several dealerships before this one and to put it in a few words, they were predatory right off the bat. I mean, you couldn't even get completely out of your ... Read More

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Google - May 8, 2026

I was with a friend of mine searching for a new vehicle for her. Kassidy Low was our sales person, and let me say she was amazing. We got a 2026 RAV4 Hybrid for my friend and they bent over backwards to make sure she was happy with the numbers. It was her first new vehicle purchase and Kassidy and crew made it a painless process. We had gone to several dealerships before this one and to put it in a few words, they were predatory right off the bat. I mean, you couldn't even get completely out of your vehicle before they descended on you like buzzards. Lakewood was totally transparent and my BS meter never went off. I highly recommend Lakewood Toyota, and especially Kassidy Low.

I had my Camry hybrid scheduled with Michele Wynne. She was absolutely amazing!!! Loved her customer service. She was very helpful and inciteful. I would say I could do away with the poachers for the glass window people. Definitely plan to come back and to request Michele to work with. Did love that she remembered me mentioning it was my sons birthday, so she made sure that my car was done in time for me to celebrate. Also, to gift a hot wheel car. Small details is what matters. She awesome!!

John Wise, the general sales manager is great at his job and genuinely cares about his customers. He was so helpful and took great care of me when I felt helpless. Thank you John and I hope this review alone lets people know that your dealership is amazing because of you and you staff!!

I had a wonderful experience with Ken. He wasn’t your typical pushy and overbearing sales guy but was effective with getting what I wanted and needed in a vehicle. Highly recommend the rest of the people there as well. If you’re looking for a nice car shopping and buying experience, I highly recommend them.

Matt Wyatt, JR and the whole team were awesome help with my newest purchase. Could not have asked for a better experience will continue to purchase through them and send my friends and family over. Love my new truck!

Yesterday I purchased a new RAV4 XSE it was the best experience I’ve had and I’m old and have purchased many cars over the years, my sales person Dominic was professional, patient and informative.. John the sales manager was very nice, and David finance manager went above and beyond. I highly recommend this dealership I could not be more satisfied and love my new car.

Richy was great to work with, ask for him! Very professional and hears well.

Paulo Cabrita is the BEST salesman ever! I trade my car because of his kindness!!!

Amazing service Very friendly too

Shawn in the service department was beyond helpful! Was in and out in 20 minutes with a very minor issue that he was able to help me with.