Customer Testimonials

This is a great dealership to buy a car from. They were knowledgeable and very helpful. Even their facility was pleasant and comfortable. Great people. 👍

Best car buying experience I’ve ever had. in 48 years!!! I have bought dozens of vehicles over the years and have never left the dealership so happy. Chris H. Respond immediately and help me through the process, even though it was the last day of the month, and they were extremely busy. Gettel Toyota of Lakewood Gave me $5,500 more for my trade than any other dealership. (And I didn’t even have to ask them to give me more. They just did it from the beginning, the way it should be) They gave me such a good deal right from ... Read More

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Google - Nov 1, 2026

Best car buying experience I’ve ever had. in 48 years!!! I have bought dozens of vehicles over the years and have never left the dealership so happy. Chris H. Respond immediately and help me through the process, even though it was the last day of the month, and they were extremely busy. Gettel Toyota of Lakewood Gave me $5,500 more for my trade than any other dealership. (And I didn’t even have to ask them to give me more. They just did it from the beginning, the way it should be) They gave me such a good deal right from the beginning that I didn’t even have to negotiate because the deal was to good to pass up. Chris held the car for me until I could get there the next day (with no deposit) and had everything ready to go when I arrived. They never once used any gimmicks or tactics to get me to pay more or buy more than I wanted. Chris was straightforward with me from the beginning and even showed me details on the computer that most dealerships would not want to share. Chris introduced me to Matt W. Who was extremely friendly and straightforward. He helped me with all of my options in financing and guided me in making all the decisions I needed to finalize the deal. I had secured an amazingly low interest rate through my personal bank before I got to the dealership. When I asked Matt if they could beat the interest rate, he went and got his friend and mentor Alex B who took time out of his busy night at 9 o’clock on a Saturday night to call a few of their preferred lenders to work his magic and was able to beat an already amazingly low Interest rate. Matt and Alex both were very helpful with helping describe the benefits of the vehicle warranty and gap insurance in a way that I could understand it. I saved the dealership and the employee’s phone numbers in my phone so I can contact them next time I’m interested in purchasing a vehicle. I never in a million years thought that a car dealership would have such friendly and honest Associates. Thank you guys so much for making my experience the best ever!!!!

Excellent service

How you do one thing is how you do everything! I was charged $10.65 for an oil filter that sells for $6.57 on Toyota’s website, and that price even includes picking up at the dealership. It was further discounted for $4.52. I bought the filter just to make this review to expose the insane mark up. So they charged me more than double the sale price. That’s a 62% markup off the regular online price and 136% over the discount. If that’s how they treat customers on the small stuff, imagine what happens on a $1,000 repair. Check your invoice before you pay ... Read More

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Google - Oct 28, 2026

How you do one thing is how you do everything! I was charged $10.65 for an oil filter that sells for $6.57 on Toyota’s website, and that price even includes picking up at the dealership. It was further discounted for $4.52. I bought the filter just to make this review to expose the insane mark up. So they charged me more than double the sale price. That’s a 62% markup off the regular online price and 136% over the discount. If that’s how they treat customers on the small stuff, imagine what happens on a $1,000 repair. Check your invoice before you pay here. Get quotes in writing.

I had such a great experience at this location! I arrived right around 6 PM as they were closing, and Griffin Hahs (Assistant Service Manager) was incredibly kind and helpful. Even though they were technically closed, he still took the time to help me and had a technician remove my lug nut key. Thank you both for your kindness and excellent customer service! You both deserve recognition. I will definitely be back!

Can’t even begin to describe how unorganized and shitty this dealership is. If you drive off the lot and your car has no problems, you’re fine! But if even one thing goes wrong you will regret ever working with them. STAY AWAY

Extremely Disappointing Experience with Trent at Gettel Toyota Our experience with Trent at Gettel Toyota was extremely disappointing and unprofessional. When we arrived at the dealership, we called Trent and were told he was already on his way home but offered to come back to assist us. We appreciated that and agreed. However, we never said we were purchasing a vehicle that day. Our intention was to look at different models, explore our options, and figure out which vehicle we liked best. We didn’t even bring our trade-in vehicle with us, so it’s unclear why there was an ... Read More

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Google - Oct 25, 2026

Extremely Disappointing Experience with Trent at Gettel Toyota Our experience with Trent at Gettel Toyota was extremely disappointing and unprofessional. When we arrived at the dealership, we called Trent and were told he was already on his way home but offered to come back to assist us. We appreciated that and agreed. However, we never said we were purchasing a vehicle that day. Our intention was to look at different models, explore our options, and figure out which vehicle we liked best. We didn’t even bring our trade-in vehicle with us, so it’s unclear why there was an expectation that we would be completing a sale that day. As soon as Trent realized we weren’t making an immediate purchase, his entire attitude changed. He became visibly frustrated, left us sitting at the table, mumbled things under his breath, and literally walked away from us without even giving us the opportunity to continue the conversation. No professional courtesy, no handshake, and no attempt to schedule a follow-up. The most frustrating part is that I was actually planning to ask about making an appointment for the following day to return with our trade-in vehicle and continue the process. He didn’t even give us the chance before abruptly getting up and walking away. Car buying is a big decision, and customers should be able to take their time exploring options without being made to feel like they’ve done something wrong by not purchasing a vehicle on the spot. We were serious enough to visit the dealership and consider our options, but apparently that wasn’t good enough for Trent. His loss. We were looking forward to potentially doing business with Gettel Toyota, but this experience left a very bad impression. I hope management takes this feedback seriously because no customer should be treated this way simply because they aren’t ready to buy that very moment.

ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD! If I could give Gettel ZERO stars, I absolutely would! I dropped my vehicle off on Monday, October 19th. From Monday through Friday, I did not receive ONE SINGLE PHONE CALL updating me on my vehicle. Not one! On Friday, October 23rd, I called at 9:00 AM trying to reach Frank, the service manager who was also handling my vehicle as my service advisor. After waiting HOURS without a returned call, I finally decided to drive to the dealership myself around noon, only to be told that they've been "so ... Read More

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Google - Oct 24, 2026

ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD! If I could give Gettel ZERO stars, I absolutely would! I dropped my vehicle off on Monday, October 19th. From Monday through Friday, I did not receive ONE SINGLE PHONE CALL updating me on my vehicle. Not one! On Friday, October 23rd, I called at 9:00 AM trying to reach Frank, the service manager who was also handling my vehicle as my service advisor. After waiting HOURS without a returned call, I finally decided to drive to the dealership myself around noon, only to be told that they've been "so busy." I'm sorry, but being busy is NOT an excuse for completely neglecting your customers! Mind you, I had been paying out of my own pocket for a rental car ALL WEEK just to have transportation. I also had to return that rental on Friday. A simple phone call letting me know the status of my vehicle could have saved me time, money, frustration, and potentially additional rental expenses. But apparently, even that was too much to ask. The lack of communication, professionalism, accountability, and basic customer service at this dealership is absolutely UNBELIEVABLE. Life is already expensive and stressful enough without having to chase down a dealership for information about YOUR OWN VEHICLE, especially when you're paying for a rental every single day! And what makes this even worse? Frank Sangermano is a SERVICE MANAGER! Who clams he has been doing this for 40 plus years, If this is the level of customer service coming from management, I can only imagine what standard the rest of the department is being held to. As a manager myself, communication should be on the top of your list with paying clients. A five minute phone call would have went along away I dont feel like I was asking for two much, and for Frank to say "Sorry we couldn't fix your car"!! You absolutely could have fixed my car. I was ready to pay to get it fixed but not after the experience I had. I will take the car somewhere else where I'll get better service and better communication. I would highly recommend finding a new service manager because you just lost a paying customer to his lack of customer service skills At that point, I had absolutely HAD ENOUGH. I went and picked up my vehicle and decided I would no longer be having Hyundai handle my repairs. Also to make things even better when they brought my car back to me the back driver side tire was FLAT!!!! And that is how they drove my car back to me! I wasn't even surprised at this point. I couldn't get off this lot fast enough. I took it to the wal-mart right next store and got the tire fixed immediately, with way better service. Frank didn't even bother to talk or explain anything to me. Didn't even look into the recall on my vehicle. The whole experience made me feel like he didn't want to deal with me. In fact, this experience was the FINAL STRAW for me. I am DONE with Hyundai altogether and moving on to Chevrolet. You genuinely couldn't pay me to continue dealing with this dealership after this experience. I have never experienced such a complete lack of communication from a business that is supposed to be providing a professional service. GETTEL HYUNDAI, DO BETTER! Your customers have jobs, families, responsibilities, and bills. Their time and money matter! A simple phone call is not asking too much. And to anyone considering bringing their vehicle here for service, I would seriously think twice. Based on my experience, I'd have more confidence in getting communication from a backyard mechanic than from this service department! Absolutely the WORST dealership service experience I've ever had. I will NOT be back, and I certainly will NOT recommend this place to anyone. ZERO STARS FOR CUSTOMER SERVICE. ZERO STARS FOR COMMUNICATION. AND ZERO REASONS TO EVER RETURN!

Great experience Sam my sales dude was awesome he got me where I needed to be quickly. Finance manager Brittany was awesome she worked really hard to get me the best rate and was super easy to work with. I had a great experience what a pleasant surprise for someone that said they would never buy from a dealership. The Gettel team blew me away

(Translated by Google) Honestly, it takes 4 hours to get your car back, and they don't even mess it up like they used to. (Original) La verdad que te tardas 4 horas para que te den tu carro .y ya ni te lo friegan como lo asían antes.

I’ve been a customer of Gettel Toyota of Lakewood for nearly a year now and I’m really impressed with the service. My service representative Griff, is very professional and always provides honest feedback on necessary services. I never feel like I’m getting upsold and the candor helps me prioritize what’s needed for my next visit. As a former Mercedes Benz driver and customer, I appreciate the service I receive here and the value all around. I’d would highly recommend this location.

I had a very satisfactory experience a month ago with the salesman Bernardo. He advised me well on which vehicle would be best for my budget and comfort, considering both fuel economy and monthly payments. Mr. Bernardo has been recommended by a family member and I would recommend him many more times.

Cassidy was a pleasure to work with.

I purchased a vehicle at Gettel Toyota. Sasha was my sales rep. He was very knowledgeable and helpful. He answered my questions and made sure I was comfortable with my new vehicle. My experience with purchasing a vehicle was easy and seamless.

I went to the dealership ready to buy a pre-owned vehicle. I test drove it, and we had started working the numbers when I was told there might be a mechanical issue and that the vehicle might even go to auction. I understood and respected that. Later, the salesperson called and said that after testing, the car did not need repairs and was for sale. However, I was then told it was first-come, first-served and that if I couldn't get there within an hour, it would be sold to someone else. I understand first-come, first-served. My concern is that ... Read More

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Google - Oct 15, 2026

I went to the dealership ready to buy a pre-owned vehicle. I test drove it, and we had started working the numbers when I was told there might be a mechanical issue and that the vehicle might even go to auction. I understood and respected that. Later, the salesperson called and said that after testing, the car did not need repairs and was for sale. However, I was then told it was first-come, first-served and that if I couldn't get there within an hour, it would be sold to someone else. I understand first-come, first-served. My concern is that I had already come first. I had already been there, test driven the vehicle, and started the purchase process. The process was interrupted due to the dealership's initial concern, not mine. This isn't simply about not getting the car. It's about how the situation was handled. Given the circumstances, I believe I should have been given a fair opportunity to return and complete the purchase.

We never enjoy shopping for cars but this experience was pleasurable. The staff worked with us in negotiating a fair price. Would recommend to others for a car purchase.

Everyone was very helpful and we love our car! Thank you Joseph and Alex for the great experience

I had a great experience buying my new truck today. Olek Abramov was a perfect gentleman and made the whole buying experience very pleasant and stress-free. I really appreciate the professionalism and courtesy.

I had a great experience buying my LandCruiser. Richie was excellent and understood everything I was looking for. His friendliness and expertise made the entire process painless. I’m glad I returned to the Toyota family!

We had picked out a grand highlander for our son who was in Florida for business. Appointment was set for a Tuesday to finalize the deal. When we got there we were told the car was sold the night before. The sales staff were wonderful in assuring us they would get a replacement and hold the same price quoted. I have to say they could not do enough for us and had acquired another unit that same day which was delivered the next day. The transaction went off without a hitch due to our sales rep Be e and her ... Read More

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Google - Oct 9, 2026

We had picked out a grand highlander for our son who was in Florida for business. Appointment was set for a Tuesday to finalize the deal. When we got there we were told the car was sold the night before. The sales staff were wonderful in assuring us they would get a replacement and hold the same price quoted. I have to say they could not do enough for us and had acquired another unit that same day which was delivered the next day. The transaction went off without a hitch due to our sales rep Be e and her manager being more than accommodating to our needs. I highly recommend this dealership to anyone looking for a new car. They will have me and my family coming back the next time we need a new vehicle. You just don't see such great service anymore

Sasha was very accommodating and transparent. He went the extra mile to ensure that I left with the right vehicle that suited my needs. Ask for Sasha!

From sales team to F&I excellent purchase experience.

Our sales rep, Bebe was wonderful. She made sure that we were happy with our purchase.

matt wyatt is AMAZING, i will forever continue buying cars from him in the future!!!!

They are very dishonest people. Don’t buy car from them. We agreed on a purchase price to buy a car. I sell my old car to CarMax and went to buy from them and they told me they sold the car already and try to sell me something else. Very bad business. They call you numerous times if they want to sell a car. But don’t have a courtesy to inform that don’t make a move on your old car because we sold the car for money to someone else.

I received truly exceptional service from Laurie today. She went above and beyond to help me update my car’s navigation system and made sure every possible solution was explored. Her patience, dedication, and willingness to help made a stressful situation incredibly easy. I’m also grateful to the gentleman who assisted in getting everything resolved. Thank you, Laurie — Gettel Toyota of Lakewood should be very proud to have you on their team.

Great experience buying from This dealership. They were professional, straightforward, receptive to negotiation. Ultimately it was an A+ experience.. I would definitely buy from them again.

We had an excellent experience working with Olexander (Alex) at Toyota! He truly went above and beyond to help us get an amazing car at a great deal and worked hard to get us the best rate possible. What stood out most was that we genuinely felt like Olexander was advocating for us throughout the entire process. He was patient, helpful, and really wanted to make sure we walked away happy with both the car and the deal. I highly recommend asking for Olexander if you’re shopping for a car. He will take care of you and do everything ... Read More

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Google - Oct 1, 2026

We had an excellent experience working with Olexander (Alex) at Toyota! He truly went above and beyond to help us get an amazing car at a great deal and worked hard to get us the best rate possible. What stood out most was that we genuinely felt like Olexander was advocating for us throughout the entire process. He was patient, helpful, and really wanted to make sure we walked away happy with both the car and the deal. I highly recommend asking for Olexander if you’re shopping for a car. He will take care of you and do everything he can to make sure you have a great experience!

(Translated by Google) This is the best dealership I've visited in a long time. Exceptional customer service, dedication, and satisfaction guaranteed. Thank you to everyone, and especially to Bernardo and Alex for closing our deals and providing us with the highest quality customer service! (Original) Este es el mejor consecionario que he visitado por mucho tiempo. Atención especial al cliente, dedicación y satisfacción. Gracias a todos, y en especial a Bernardo y Alex por cerrar nuestros tratos y ofrecernos la mejor calidad de servicio al cliente!!!!

Have been a faithful Toyota customer for 10yrs or so now. Got in a new Camry over the weekend and Im in love! Camry is probably one of the best cars ever made (in my opinion lol) Trent was pretty awesome too! Great guy! Hope he's still around for my next Toyota at the end of this lease.

Annoying ding dongs - they hound you with phone calls. Typical sales, sad! They could be so much better. How many times have I asked them not to call me. Leaves a bad taste!!!

Thanks Sasha for making Chloe’s first car purchase a good one. Welcome to Florida. #SashaWorksForYou #FirstNewCarSaleInFlorida

Just bought a car from this place today and Sasha was the best! #sashaworksforyou

Chris was great. Thumbs up to the whole experience!!!

2nd vehicle we leaded Super fast Jim was great

Richie was the best, helped me and my girl get two Camrys!!!

Solid experience.

I’ve been to the Service Department at dozens of car dealerships in my long life. Gettel Service Advisor Melanie (“Mel”) is by far the most competent, knowledgeable and the kindest advisor I’ve ever worked with. I truly felt like my car was in the hands of a friend. Total trust. Thank you, Mel!

My experience in leasing my new 2026 bZ Woodland from start to finish was absolutely wonderful with this dealership and Gonzalo who helped me out. Gonzalo was very prompt and polite, and made sure that I was taken care of throughout the whole process. Getting the deal done took no effort at all which is not normal when it comes to getting a new car. This dealership was on point from start to finish and I would definitely purchase from them again.

Will not go back here for service ever again. I called a couple weeks ago to get a price on a key for my 1998 Land Cruiser. I was told the key would be around $250 after tax and that they would have to order it. I agreed and then scheduled the appointment. We showed up today to get the key and have it programmed. Only then was I told the price was now $483! I let them know I was told the price would be $250 and they said that was just the cost for the key itself. Keep in mind, this is ... Read More

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Google - Sep 19, 2026

Will not go back here for service ever again. I called a couple weeks ago to get a price on a key for my 1998 Land Cruiser. I was told the key would be around $250 after tax and that they would have to order it. I agreed and then scheduled the appointment. We showed up today to get the key and have it programmed. Only then was I told the price was now $483! I let them know I was told the price would be $250 and they said that was just the cost for the key itself. Keep in mind, this is a 1998. It is not a new car with a fancy key. It is a basic key with a 3 button fob. Probably cost them $10 to make. Had I known the price was going to be almost $500 I never would have gone. They said that there was a $25 fee to cut the new key and $129 fee to program it which was NEVER mentioned before hand. And that still doesn’t add up to the $483 cost they quoted me once I was there. I’m not sure where the additional $80 was coming from. I told them there was no way I was paying that because I was told the cost would be $250 and was never told that was only just for the key itself. The best they would do for me is take off the $25 fee to cut the new key. Obviously completely unacceptable to hide their pricing like that and then nearly double the cost once I showed up. Thankfully I am confident enough to walk out when I am lied to like that. Unfortunately some people probably aren’t and I’m sure they get a lot of people caught like this that just pay the extra money. The process was deceitful and the price is absolutely absurd for a key on a 28 year old vehicle. This is why they call them “Stealerships”.

(Translated by Google) Fernanda is the best of the deal - and the prettiest, thank you 😗 (Original) La mejor del dealwr Fernanda- y la más bonita, gracias😗

(Translated by Google) Thank you Fernanda ❤️ your attention was wonderful 🙏🏼🥰 (Original) Gracias Fernanda ❤️ tu atención fue maravillosa 🙏🏼🥰

(Translated by Google) Very friendly. I enjoyed shopping there. (Original) Muy amables. Me gustó comprar allí.

Great to deal with on my new 26 Toyota Tundra 1794 edition. Bought this truck online with no hassle deal. They honored the price agreed upon with no issue. Financing dept was easy to deal with and no pressure. I highly recommend them for your next Toyota.

I have brought in recently my RAV 4 and my 4Runner for servicing. All recommended services were performed efficiently and in a reasonable time. They do a great job. My service advisor is Shawn Reyolds, who provided helpful recommendations and kept me apprised of what's going on with the vehicles. Thank you Toyota and thank you Shawn!

Ritchie was very kind, professional and communicative. Brittany in finance was great as well! Five star experience!!

A great experience at this store, thanks to Fernanda Estanislao (sales) and Mr. Alejandro Batch (Finance Manager). Excellent service and professionalism. After visiting more than five different stores, I returned here because of the outstanding treatment and the best offer I received. I would definitely come back. Thanks for everything. 👌🏻

Great Experience! No pressure tactics and very knowledgeable staff. I had the pleasure of working with Gonzalo who was extremely knowledgeable about all of the vehicles I was interested in and explained all the variations. He showed patience and answered all of my questions - I wouldn’t go anywhere else for a Toyota- absolutely 5 stars!

Brought my 2022 4Runner in for oil change. I purchased it there as certified used ,and bought the extended Toyota Platinum warranty -glad I did. During vehicle inspection at the oil change the mechanic found a defective front strut (X-Reas ) and several other suspension parts that were worn. I’ve only driving 5,000 miles since purchase and bought it with 73,000 miles. The service woman Michelle was EXCELLENT! She took care of the warranty paperwork and quickly got it approved and provided me with a new loaner vehicle. This dealership is not the closest one to where I live. I had such a ... Read More

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Google - Sep 2, 2026

Brought my 2022 4Runner in for oil change. I purchased it there as certified used ,and bought the extended Toyota Platinum warranty -glad I did. During vehicle inspection at the oil change the mechanic found a defective front strut (X-Reas ) and several other suspension parts that were worn. I’ve only driving 5,000 miles since purchase and bought it with 73,000 miles. The service woman Michelle was EXCELLENT! She took care of the warranty paperwork and quickly got it approved and provided me with a new loaner vehicle. This dealership is not the closest one to where I live. I had such a great experience when buying the vehicle from the salesman (who wasn’t pushy at all), to the finance guy and now after my first oil change since buying the Serive Dept. Thank you Michelle for making this an easy and pleasant experience which is rare nowadays for car dealerships.

Five stars is not enough for this rating; there should be a 10+ rating. I usually go to the original Gettel on US 41. I received a call a couple weeks ago from Nikki letting me know the Gettel off SR64 is currently running a special for the month of August, I get there and the level of service was way better than I expected. Granted, they didn't have the Camry I was looking for and was ok with it. They can't control inventory. Later on as the weeks progressed, I received a call from Kassidy stating they have a ... Read More

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Google - Sep 1, 2026

Five stars is not enough for this rating; there should be a 10+ rating. I usually go to the original Gettel on US 41. I received a call a couple weeks ago from Nikki letting me know the Gettel off SR64 is currently running a special for the month of August, I get there and the level of service was way better than I expected. Granted, they didn't have the Camry I was looking for and was ok with it. They can't control inventory. Later on as the weeks progressed, I received a call from Kassidy stating they have a car I'm looking for and has been with me every step of the way. Saturday, I received a call from Alex wanting me to come by Saturday to take a look at some Camry's and the Camry I was interested in, I don't know what kind of a hat Alex and Kassidy pulled my car out of, I was blown away and had a clothes hanger smile on my face. The next part of the process, I can't say enough on how helpful Chris was. Chris happy for me and made the signing of the paperwork a joyous time. He even helped me with my Geico app and was a HUGE help with switching over my current car to the new car. I also want to get a big tip of the hat to Alex. While we were signing the papers, I laughed and Alex made signing the papers just fly by. The last part of the night, Kassidy was kind enough to stay behind and sit with me to help get my Toyota app and Bluetooth set up. From start to finish, everyone was great! I've had crappy experiences with Buy Here Pay Here lots and had ok experiences with a few dealerships where they look at you as a dollar sign. Gettel sets the bar high and treats their customers like family. Both Gettel's on US 41 and SR 64. Thank you to the Big Store off 64 for a great car buying experience. I recommend this dealership hands down.

Recently purchased a new 2026 CHR from Gettel Toyota of Lakeland FL. The entire process went very well! There was no traditional back and forth negotiations. The process went well because of my sales associate, Joseph Brewer and Adin ( sales associate trainee). Prior to my visit to the the dealer, I communicated what my expectations were regarding my trade, and what I was will to pay for the new CHR. Joseph went to work and was able to get me what I was asking. After I agreed to the terms of the sale the rest of the process was quick and ... Read More

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DealerRater - Sep 1, 2026

Recently purchased a new 2026 CHR from Gettel Toyota of Lakeland FL. The entire process went very well! There was no traditional back and forth negotiations. The process went well because of my sales associate, Joseph Brewer and Adin ( sales associate trainee). Prior to my visit to the the dealer, I communicated what my expectations were regarding my trade, and what I was will to pay for the new CHR. Joseph went to work and was able to get me what I was asking. After I agreed to the terms of the sale the rest of the process was quick and painless. Anwar, the finance manager, walked me through, some additional warranty opportunities. It was not a high pressure sales presentation, he just explained what was available, and I did end up purchasing some additional warranty coverage. Bottom line, the entire experience was pretty painless, because Joseph did everything he could to respect my time and requests regarding the purchase of the CHR. Joe Dudek

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⭐⭐⭐⭐⭐ I had an amazing experience working with Fernanda at Gettel Toyota Lakewood! She was incredibly helpful, patient, and professional throughout the entire process of getting my Tacoma. She made everything easy to understand, answered all of my questions, and genuinely went above and beyond to make sure I was comfortable with my purchase. I never felt pressured, and she made what can normally be a stressful car-buying experience actually enjoyable. I’m extremely happy with my Tacoma and really appreciate everything Fernanda did to help make it happen. If you’re looking for a salesperson who truly cares about her ... Read More

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Google - Aug 31, 2026

⭐⭐⭐⭐⭐ I had an amazing experience working with Fernanda at Gettel Toyota Lakewood! She was incredibly helpful, patient, and professional throughout the entire process of getting my Tacoma. She made everything easy to understand, answered all of my questions, and genuinely went above and beyond to make sure I was comfortable with my purchase. I never felt pressured, and she made what can normally be a stressful car-buying experience actually enjoyable. I’m extremely happy with my Tacoma and really appreciate everything Fernanda did to help make it happen. If you’re looking for a salesperson who truly cares about her customers and will go the extra mile, I highly recommend Fernanda! 10/10 experience! 🙌🏼🚙

(Translated by Google) Thanks to Fernanda for her attention, we were very happy with our purchase. 🙏🏼❤️ (Original) Gracias a Fernanda por su atención, salimos muy conformes con nuestra compra. 🙏🏼❤️

I had Mick Martin as my sales person and he did a great job finding me the right car. I went with a hybrid rav 4 and he knew I wanted to buy used and he showed me the ones on the lot. I'm very happy with my purchase.

I tried to avoid giving a one star review however I purchased my car last year in December and sent a friend there to purchase a car and was told I’d receive a bonus referral of $150 however after multiple times calling and speaking to different people, it seems as the situation cannot be rectified so don’t offer a benefit if you can’t go through with it. It’s more about integrity and honesty, but they would rather just not answer you after you have purchased a car from them.

Purchased a new $60k Highlander a few months ago. Went in for my 5k service which is just a fluid check and tire rotation and tire pressure check. Well, they scratched 3 out of 4 wheels which cost about $700 each retail, did not check fluids or tire pressure. I thought Gettle was better than that. Live and learn.

As a younger adult looking to purchase a car on my own, I expected someone to be willing to help me understand the process. I came to this location three times and explained my situation, my credit history, my purchasing timeline, and the specific vehicle I was interested in. Each time, I was essentially told, “Look online, we’re busy right now,” and that because I wasn’t ready to buy immediately, helping me would be a waste of time.

Spoke to multiple people on the phone trying to get to a real quote on a tundra with trade in before coming in. Stated multiple times we are over $100 difference in what they were offering vs what our bottom line was in terms of monthly payment. I told the manager I did not want to come in for them offer me the same and not waste everyone’s time if they couldn’t get close to what I was willing to pay. They assured me they could offer better in person. Personally stopped in and they came back with five ... Read More

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Google - Aug 10, 2026

Spoke to multiple people on the phone trying to get to a real quote on a tundra with trade in before coming in. Stated multiple times we are over $100 difference in what they were offering vs what our bottom line was in terms of monthly payment. I told the manager I did not want to come in for them offer me the same and not waste everyone’s time if they couldn’t get close to what I was willing to pay. They assured me they could offer better in person. Personally stopped in and they came back with five dollars less than what I was quoted on the phone. Definitely won’t buy from them. I would have respected it more if they stated that we were too far apart and have me not come in. Instead everyone’s time was wasted.

I recently purchased a toyota camry at this location with Richie, he was very informative and helpful during the signing process, specs on the vehicle, my insurance policy, all the above ! He was amazing, went above and beyond to make me feel comfortable and happy he even spoke to my dad over the phone for reassurance. I was excited until I went to finance with someone named Craig. Im new to financing a vehicle, I wish he was more gentle and willing to explain. Everything felt rushed and I felt stupid. Only thing explained was gap insurance and everything else ... Read More

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Google - Aug 9, 2026

I recently purchased a toyota camry at this location with Richie, he was very informative and helpful during the signing process, specs on the vehicle, my insurance policy, all the above ! He was amazing, went above and beyond to make me feel comfortable and happy he even spoke to my dad over the phone for reassurance. I was excited until I went to finance with someone named Craig. Im new to financing a vehicle, I wish he was more gentle and willing to explain. Everything felt rushed and I felt stupid. Only thing explained was gap insurance and everything else was sign sign sign. Replaced my license plate without telling me and when I asked why I got an attitude.This ruined the whole experience of getting a new car unfortunately because I felt like I signed a deal with the devil and I'm stuck for 72 months .

Get rid of the AI answering garbage

Servixe department is a conete rip off. Firstly, they charge at least 50% more than any other mechanic and then they recommend imminent and "dangerous" conditions in car which don't need service or note brakes and alignment need to be done on a car that was serviced for brakes and alignment within the last 6 months. I can't imagine how many people are ripped off dauly by their recommendations. People really should be just going to Meineke, Tire Kingdom or other reputable shops.

They gave me an offer for a 2026 Toyota Rav4 and wanted me to come down that day to the dealership. Turns out the car is "still in transit" and would come in 19 days. They then proceeded to apologize for making me come there, got me an Uber, and told me they'll honor the numbers they've given. They said they'll give updates but nada. Unless I message sales first, they're not giving me anything. My friend has the same experience with them and we've been waiting for almost two months. Congratulations, Toyota.

I attempted to only get oil changed on a Toyota. At first advisor told me I must agree to a full service interval. After insisting on oil change only, I was told they would not honor the service specials offered on their website. Neither the Independence Day $89.95 Oil Change offer nor the Happy Hour Oil Change 25% off offer were available to me. Very disappointing first visit for service to Gettel.

After finding a Highlander that we liked, we agreed to the price CASH deal. When closing, our salesman Michael Jones wanted to do a three month zero interest loan. Even though I had the cash in my checking account, we went ahead with the interest free loan. This probably helped them with a kickback and wouldn’t cost me anything. After making 3 monthly payments, I discovered that it was not an interest free loan. I as m 79, have purchased many vehicles all with cash deals. Long story short, the salesman and General Manager will not return my phone calls and ... Read More

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Google - Jul 1, 2026

After finding a Highlander that we liked, we agreed to the price CASH deal. When closing, our salesman Michael Jones wanted to do a three month zero interest loan. Even though I had the cash in my checking account, we went ahead with the interest free loan. This probably helped them with a kickback and wouldn’t cost me anything. After making 3 monthly payments, I discovered that it was not an interest free loan. I as m 79, have purchased many vehicles all with cash deals. Long story short, the salesman and General Manager will not return my phone calls and I’m out $600 in interest. I’m changing my rating to a 1 star! They don’t want to admit their screw up!

I wanted to provide feedback regarding my recent service visit. I asked whether my car was almost ready because I needed to get to work, and during the interaction I felt my concern was misrepresented. The inspection results were also not reviewed with me from my service provider. Additionally, I was initially told there were no service recalls on my vehicle. However, when I brought up a recall myself, I was then told the system was down and the recalls could not be viewed. This left me confused about the accuracy of the information being provided regarding my vehicle. I ... Read More

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Google - May 18, 2026

I wanted to provide feedback regarding my recent service visit. I asked whether my car was almost ready because I needed to get to work, and during the interaction I felt my concern was misrepresented. The inspection results were also not reviewed with me from my service provider. Additionally, I was initially told there were no service recalls on my vehicle. However, when I brought up a recall myself, I was then told the system was down and the recalls could not be viewed. This left me confused about the accuracy of the information being provided regarding my vehicle. I understand service departments can be busy, but the overall experience left me feeling dismissed and without clear communication regarding my vehicle’s condition and service status. I would appreciate better communication and professionalism during future visits.

My service provider was very helpful and on point with what I thought needed to be recommended. However after my appointment I noticed they did not top off my fluids which is quite annoying after I asked them to, if it was an additional small fee I wouldn’t have minded but instead had to get a whole jug. Also the car wash damaged my license plate frame and license plate.

Lack of empathy and zero willingness to help. Under the strong midday sun, we walked around the entire lot looking at vehicles, and every time we asked for prices, we were sent from one place to another. The QR code didn’t work, and even though the salesperson had the app in hand to help us, he still sent us back out to the lot instead of simply providing the information. If you’re looking for customer service and people willing to help with such an important purchase, you probably won’t find it here.

We purchased a new 2026 tundra 1794 out of the showroom. It was advertised online, at CarGurus and on AutoTrader. After two days of emails and texts about the equipment we went out to the dealer to see the vehicle. Their list price was 17k more than advertised on all online listings

After buying my 2026 Toyota four Runner every time I call the Dealership For information I can never get through to sales,Service or anyone this is so frustrating after spending $65,000on a vehicle

I bought my first Hyundai at the end of last year from a different Hyundai dealership than this one, but this one is close to home so I made an appointment there for my first maintenance service (oil change, etc). I was waiting in the lobby for it to be done and after an hour and a half, I walked up and stood in line to ask the service advisor how much longer it was going to take. He looked shocked when I asked about my car and let me know all of the service technicians just went home and ... Read More

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Google - May 2, 2026

I bought my first Hyundai at the end of last year from a different Hyundai dealership than this one, but this one is close to home so I made an appointment there for my first maintenance service (oil change, etc). I was waiting in the lobby for it to be done and after an hour and a half, I walked up and stood in line to ask the service advisor how much longer it was going to take. He looked shocked when I asked about my car and let me know all of the service technicians just went home and they forgot about servicing my car. I’ve never had this happen before with any car I’ve had in my life. To make it right, he said I could pick a day that worked for me and that they would come pick my car up from my house so I agreed to that. When that day came, I heard from nobody and nobody showed up to get my car. I had to reach out to the dealership to ask what was going on and at first I was told I wasn’t showing I had an appointment! I explained to the female the situation and she put me on hold. Then she came back and apologized and said they were on their way to get my car. An hour later, nobody had shown up still so I called back. The woman told there was a mix up with the uber and that they actually weren’t coming. So they forgot about me twice now and I’m in just disbelief with this service. I never knew it would be so difficult to get an oil change and now I regret buying a car with Hyundai.

Salesman was not knowledgeable on our car. Mistakes were made. Whole process very confusing. Dealt with GM and still not a great experience. Now no communication to get the 2 things owed. Would not buy a car there again. Most car dealers suck but this one really did.

Lied about the availability of the specific car I was coming in to see so they could get me in the door and try to sell me a brand new car for a “crazy” good deal 🙄 (I called before driving there and they told me the car was there, then when I got there they told me they sold that car earlier in the day). Offered me $1500 less for my trade in than a different dealer.

$170 for oil change and tire rotation on a 2002 Toyota Sedan! Unbelievable!

When I arrived, no one attended to me, and when I approached a salesperson, their attitude toward assisting me was very poor. Their lack of professionalism is evident.

Leased a Toyota Camry from this dealer in November. Been having problems with the car. Called Toyota leasing and was told I could turn the lease in with no penalties of fees would be like the lease never happened so I contacted the dealer. They told me there was no way I could turn the lease in and get my equity back that I had for my previous trade. Spoke with the general manager a few times he told me there is no equity in a lease. I said you guys have it in a deal. I spoke to your ... Read More

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Google - Mar 30, 2026

Leased a Toyota Camry from this dealer in November. Been having problems with the car. Called Toyota leasing and was told I could turn the lease in with no penalties of fees would be like the lease never happened so I contacted the dealer. They told me there was no way I could turn the lease in and get my equity back that I had for my previous trade. Spoke with the general manager a few times he told me there is no equity in a lease. I said you guys have it in a deal. I spoke to your finance manager as well as your sales manager and they both told me there’s $7200 worth of equity in the lease so folks, I would stay away from this dealership altogether I would stay away from gettel altogether. They don’t care about there customers.

They took my deposit, confirmed in writing that they would hold the car until Tuesday, and then sold it anyway. This dealership was dishonest, chaotic, and completely disrespectful of my time. I placed a deposit on a vehicle and made clear arrangements to pick it up on Tuesday. Because the dealership is 3 hours away, I booked a hotel and also arranged to sell my current car based on that commitment. Then on Saturday, I got a call from the sales manager telling me I suddenly had to pick up the car by Sunday because it was a “high-demand car.” Apparently ... Read More

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Google - Mar 30, 2026

They took my deposit, confirmed in writing that they would hold the car until Tuesday, and then sold it anyway. This dealership was dishonest, chaotic, and completely disrespectful of my time. I placed a deposit on a vehicle and made clear arrangements to pick it up on Tuesday. Because the dealership is 3 hours away, I booked a hotel and also arranged to sell my current car based on that commitment. Then on Saturday, I got a call from the sales manager telling me I suddenly had to pick up the car by Sunday because it was a “high-demand car.” Apparently a deposit and an agreement meant nothing. I explained that I had already made travel plans and coordinated the sale of my car based on the agreed Tuesday pickup. I was told they would not honor that. Then about an hour later, sales manager Jim called back and said he had spoken to leadership and gotten approval to hold the vehicle until Tuesday after all. I also received text confirmation that the car would be held until Tuesday. Then on Tuesday, as I was literally leaving to pick it up, they called and told me they had sold it. So to recap: they took a deposit, tried to change the terms at the last minute, reversed themselves, confirmed in writing that the car would be held, and then sold it anyway. If a dealership’s deposit means nothing and their written confirmation means nothing, then their word means nothing. I would strongly warn anyone considering buying from them not to trust promises, not to make travel plans, and not to assume they will honor even the most basic commitment.

They took my deposit, confirmed in writing that they would hold the car until Tuesday, and then sold it anyway. This dealership was dishonest, chaotic, and completely disrespectful of my time. I placed a deposit on a vehicle and made clear arrangements to pick it up on Tuesday. Because the dealership is 3 hours away, I booked a hotel and also arranged to sell my current car based on that commitment. Then on Saturday, I got a call from the sales manager telling me I suddenly had to pick up the car by Sunday because it was a “high-demand car.” Apparently ... Read More

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DealerRater - Mar 30, 2026

They took my deposit, confirmed in writing that they would hold the car until Tuesday, and then sold it anyway. This dealership was dishonest, chaotic, and completely disrespectful of my time. I placed a deposit on a vehicle and made clear arrangements to pick it up on Tuesday. Because the dealership is 3 hours away, I booked a hotel and also arranged to sell my current car based on that commitment. Then on Saturday, I got a call from the sales manager telling me I suddenly had to pick up the car by Sunday because it was a “high-demand car.” Apparently a deposit and an agreement meant nothing. I explained that I had already made travel plans and coordinated the sale of my car based on the agreed Tuesday pickup. I was told they would not honor that. Then about an hour later, sales manager Jim called back and said he had spoken to leadership and gotten approval to hold the vehicle until Tuesday after all. I also received text confirmation that the car would be held until Tuesday. Then on Tuesday, as I was literally leaving to pick it up, they called and told me they had sold it. So to recap: they took a deposit, tried to change the terms at the last minute, reversed themselves, confirmed in writing that the car would be held, and then sold it anyway. If a dealership’s deposit means nothing and their written confirmation means nothing, then their word means nothing. I would strongly warn anyone considering buying from them not to trust promises, not to make travel plans, and not to assume they will honor even the most basic commitment.

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Service dept. documented, “Brake fluid level & condition requires immediate attention” (after bringing my car in for “free” routine service). Two independent repair shops said the opposite. Visual inspection, test strip, and an electronic instrument were used. Gettel Toyota tried to sell me multiple unnecessary service items. Untrustworthy. The Gettell service advisor told me that they had already made their money by selling me the car. But, in fact, service and parts are a very important profit center for dealerships. Customers are very vulnerable, and dealership service departments are said to charge more than independent shops.

Had an appointment booked for a week to test drive a rav4. Had every sales associate reaching out to confirm the appointment and what car it was for. When I got there the sales associate Bernard had to walk away to get an answer to every question I asked. After wasting 45 minutes sitting in a chair the manager walked out to let me know they didn’t have the car I wanted or one similar to even test drive but asked if I wanted to put money down to hold one in the future. I’m not putting money down ... Read More

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Google - Mar 16, 2026

Had an appointment booked for a week to test drive a rav4. Had every sales associate reaching out to confirm the appointment and what car it was for. When I got there the sales associate Bernard had to walk away to get an answer to every question I asked. After wasting 45 minutes sitting in a chair the manager walked out to let me know they didn’t have the car I wanted or one similar to even test drive but asked if I wanted to put money down to hold one in the future. I’m not putting money down on a car I haven’t even test driven. What was the point of confirming or booking appointment? Thankyou for wasting my time I will not be coming back to this dealership. Do better Lakewood. I’ll take my money elsewhere. The Bradenton Toyota treats customers so much better!

What a terrible experience with Tina, literally had to play phone tag with her for her a week when I had a dealer issued “we owe”, just for an appointment. Service was ridiculous, was told my car would be sent to Gettel Bradenton at the time of my appointment, which I would’ve just driven down there if she was transparent in the first place. As I was saying, I went to simply drop off my car and originally they told me I would not be getting a rental car after they assured me I would have one. After disputing ... Read More

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Google - Mar 11, 2026

What a terrible experience with Tina, literally had to play phone tag with her for her a week when I had a dealer issued “we owe”, just for an appointment. Service was ridiculous, was told my car would be sent to Gettel Bradenton at the time of my appointment, which I would’ve just driven down there if she was transparent in the first place. As I was saying, I went to simply drop off my car and originally they told me I would not be getting a rental car after they assured me I would have one. After disputing this, her mind magically changed and I was grated a rental car. Then, we had to wait for enterprise. They took 10 minutes to get there, but made us and the Enterprise guy wait for 45 minutes because nobody could assist the guy. Fast forward a few days later, my car was ready after one day and the dealership/Tina never bothered to call me and let me know. I took it in my own hands to drive down to Gettel Bradenton where they gave me my car back and allowed me to drop off the rental no issue. I would strongly recommend avoiding this dealership and visiting Gettel of Bradenton - night and day difference in customer service. I’ve been a customer of this dealership for over 5 years, and it’s horrible to see the direction it’s gone down. Customer service is subpar, communication does not exist, and they clearly are looking out for their own business needs before the customers satisfaction. I really hope Mr. Gettel sees this and takes action.

I stopped taking my new vehicle here because they are always recommending services that are not even in the owners manual. All services are expensive with exception of the oil changes. Still rather pay a little more for an oil change than wait around for hours and then have them try to get more money pushing other unnecessary services

The worst location to get your car serviced. No one answers their phones, service doesn’t give you updates on the status of your vehicle and they the staff is incredibly rude. Will not be coming back.

I took my car in for service and tire rotation, as well as some concerns that I had. When I arrived I met Yve Cosgrove and she patiently, thoroughly, and efficiently entered into the system every issue that I had, which was a rather lengthy list! And she did it with a very friendly attitude. I was impressed with her expertise and the desire to enter my concerns into the system as perfectly as possible.

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This is my first review. I tried to buy a used car from this dealership and it was the worst experience I have ever had dealing with a dealership. I was out of the country at the time and they told me it would be no problem, they could do it all on line. After coming to a price and filling out the TMC paperwork for the financing they said they were having problems with the link for the down payment and would get back to me first thing the next day. That was the last thing I heard from ... Read More

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Google - Feb 17, 2026

This is my first review. I tried to buy a used car from this dealership and it was the worst experience I have ever had dealing with a dealership. I was out of the country at the time and they told me it would be no problem, they could do it all on line. After coming to a price and filling out the TMC paperwork for the financing they said they were having problems with the link for the down payment and would get back to me first thing the next day. That was the last thing I heard from the dealer. They completely ghosted me, would not return texts or phone calls. After wasting a day and a half I was finally able to get a hold of a sales person to find out that they had sold the car out from under me. I would NOT recommend this dealership.

The salesman I had Ken was a very great salesman as far as The people in the office.where you send the salesman to represent a number for you. Those people are shady manipulative and made me feel very uncomfortable when I was making the deal with the salesman. He brought it to the office in the back then some guy came to sit To tell me that I couldn’t get the deal I want it and he was not budging from the price and if I wanted to leave, I can leave . the Truck brand new in 2024 cost $68,000. ... Read More

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Google - Feb 12, 2026

The salesman I had Ken was a very great salesman as far as The people in the office.where you send the salesman to represent a number for you. Those people are shady manipulative and made me feel very uncomfortable when I was making the deal with the salesman. He brought it to the office in the back then some guy came to sit To tell me that I couldn’t get the deal I want it and he was not budging from the price and if I wanted to leave, I can leave . the Truck brand new in 2024 cost $68,000. I ended up paying 68,000 for a used with 16,000 miles on it Toyota tundra 2024 . So just warning you when they send someone from the back to sit down at the salesman’s desk with you that is not good news. That guy is called a ringer all he wants to do is steal your money I will never get a truck from there again.

Be warned, the one star reviews are correct. They don’t care about their customers. Bought a used car that didn’t even last 2 months before the engine failed. We will help they said, but instead of helping get into another used car in my budget, I was forced to either take the broken car and replace the engine myself while making payment or they take the broken one back, but only if I use the value they gave me for that on a new car or lease. I didn’t want a new car. One bad option and the ... Read More

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Google - Jan 26, 2026

Be warned, the one star reviews are correct. They don’t care about their customers. Bought a used car that didn’t even last 2 months before the engine failed. We will help they said, but instead of helping get into another used car in my budget, I was forced to either take the broken car and replace the engine myself while making payment or they take the broken one back, but only if I use the value they gave me for that on a new car or lease. I didn’t want a new car. One bad option and the other was worse. They don’t stand behind their used sales, telling me it was my fault for buying a used car. I’m out the down payment on the used car, 2 months of payments, and had to make another down payment to make the lease payments even close to manageable. Will never go back to Gettel anything. Be aware you’re not a person to them, you are a piggy bank to be drained.

the worst toyota dealer ever, they never want to help when you are in the dealership but they keep calling to bring your vehicle in. Don't waste your time here

The wife and I have been discussing trading in our mazda CX9 for a new family SUV. The new Toyota GrandHighlander Hybrid is at the top of our list particularly due to its fuel economy. I located a 2026 GrandHighlander Hybrid at Toyota of Lakwood. I contacted them online to verify the vehicle was available. They advised it was. I asked if I could schedule a test drive for 1:30pm the following day (wife's Birthday). The appointment was set and confirmed by a sales associate who sent me all the vehicle specs. We have never owned a Hybrid and really ... Read More

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Google - Jan 18, 2026

The wife and I have been discussing trading in our mazda CX9 for a new family SUV. The new Toyota GrandHighlander Hybrid is at the top of our list particularly due to its fuel economy. I located a 2026 GrandHighlander Hybrid at Toyota of Lakwood. I contacted them online to verify the vehicle was available. They advised it was. I asked if I could schedule a test drive for 1:30pm the following day (wife's Birthday). The appointment was set and confirmed by a sales associate who sent me all the vehicle specs. We have never owned a Hybrid and really wanted to drive the vehicle to see how it handled. On 1/18 my wife's family arrived from Tampa to watch our children so we could would be uninterrupted in checking out the vehicle. We made our 1 HOUR drive to the dealership. Upon arrival I didn't see the vehicle out front ready for our test drive like other dealers have in the past. We went in an met with a nice sales associate but he didn't seem to immediately recall our appointment. I was informed by the sales associate that the vehicle was a special order for a different customer but they were unable to qualify for financing. The associate stated they wanted to keep low miles on the vehicle and asked who was wanting to test drive the vehicle. The wife and I both expressed and interest but indicated we could swap out half way through the drive. The associate stated he needed to speak with his manager. Meanwhile the wife and I began looking at the vehicle which was inside on the sales floor. Upon the associate returning he advised that due too the vehicle being a special order we were not going to be permitted to test drive the vehicle despite having made the appointment in advance. I attempted to compromise and asked if they had anything else with the Hybrid platform just so we could see how the hybrids preform. They stated they recommended we eventually try to test drive a pre-owned when they hit the market. This was insane to me. I don't know if they were just to lazy to get the vehicle off the showroom floor or if they really expect a customer to purchase a car without being allowed to drive it.

My family has purchased 4 cars here and have always had a pleasant experience. In October unfortunately my daughter was in an accident and has been dealing with GAP part of things. After months of back and forth my daughter just decided to go in and obtain a “Appearance Protection Warranty” which apparently has been the only document being waited to go forth with the claim. A gentleman (no name tag was on) was “TRYING “ to help her but seemed very annoyed and made it a point to point out he had never heard GAP needing the “Appearance Protection Warranty “ and ... Read More

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Google - Jan 17, 2026

My family has purchased 4 cars here and have always had a pleasant experience. In October unfortunately my daughter was in an accident and has been dealing with GAP part of things. After months of back and forth my daughter just decided to go in and obtain a “Appearance Protection Warranty” which apparently has been the only document being waited to go forth with the claim. A gentleman (no name tag was on) was “TRYING “ to help her but seemed very annoyed and made it a point to point out he had never heard GAP needing the “Appearance Protection Warranty “ and made smart remarks of how she wasn’t going to get anything back (he wasn’t being asked) being her credit was bad and how he didn’t understand why she would wait so long to ask for that documentation. He went as far as saying “Who knows if it’s GAP that really needs it” so basically calling her a liar to her face . Now my daughter is 4 months pregnant and she just wanted to move things along since she has been without a car for 3 months and has been having to uber to and from work. Last thing she needed was this gentleman (if you can call someone that treats a pregnant woman that negatively a gentleman) to be so rude and obnoxious to her. He had a salesman by the name of Chris (who helped her purchase her car that was totaled) help him look for the documents on the computer and Chris did and was super nice about it. The no name tag guy printed it out on the desk and said “hope this is what you need” and just walked out. Now my daughter on the verge of tears after how she was talked to and treated by the no name tag guy said “I will never purchase a car here again” as to what the rude obnoxious man said insensitively “Maybe you shouldn’t have crashed”. I couldn’t believe what my daughter was saying much less how she was treated. We were planning on getting her another car here but this person has honestly made us not ever want to come back. The trauma of your first ever car crash and on top being treated like a bother and just a simple credit number really showed where this characters empathy is , if he has any. So disappointing and honestly disgusted with how my daughter was treated. Thank you to Chris who warmly welcomed and helped my daughter.

Service is great in person but communication, schedualing appointments, speaking to anyone about service and parts, and time management are the resons for my low review. Better than gettel bradenton but still off from basic service expectations. Ive had instances were id call to make an appointment and the robot cannot give me basic info on my cars service records and what should be serviced next. It also dissasociates the customer from real communication and a you feel like the dealership does not care. Especially since when going in and waiting for service to be completed you literally see service ... Read More

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Google - Jan 15, 2026

Service is great in person but communication, schedualing appointments, speaking to anyone about service and parts, and time management are the resons for my low review. Better than gettel bradenton but still off from basic service expectations. Ive had instances were id call to make an appointment and the robot cannot give me basic info on my cars service records and what should be serviced next. It also dissasociates the customer from real communication and a you feel like the dealership does not care. Especially since when going in and waiting for service to be completed you literally see service writers talking and laughing. Should be plenty of time for questions to get answered/appointments getting made instead of a robot doing it. Ive come in for oil changes and cvt service and have never been called to be let known the vehicle was done. Every time ive noticed my car getting pulled into the exit side of there service area id wait for at most 30 minutes to be told my vehicle was rwady and it never happened. Ive always had to walk to my service writer and ask for my car. For the cvt service i went home for 4 hours. Came back and waiting in the lobby for 1 hour before asking for an update and they told me "oh yeah its done" and i asked about a phone call or any notification and they said that theyve been busy and it just came out. And speaking to people who work at the dealership is hard to do because of all the extra extensions you have to listen and click. Then u finally get ahold of someone after all the trouble. Sometimes people just wanna call to make an appointment for somthing simple and all this extra stuff just deters people. The only reason i keep trying is because ive paid for oil changes and other services when buying the car. Like i said in person the servjce is great and respectful but past in person experiences its a crapshow. The in person experience keeps the rating what it is which is still good

Worst car buying experience in my life, will never buy a car at any Gettel dealership. Watch out for the $1,000 additional BS fee they charge on every car.